Terms of service

Effective Date: July 6, 2025

Welcome to Harlow Trends. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to comply with and be bound by these Terms. Please read them carefully before use.

1. Acceptance of Terms

By accessing or using Harlow Trends’ website or services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

2. Eligibility

You must be at least 18 years old or have legal capacity to enter into binding contracts in your jurisdiction to use our services. By placing an order, you affirm that you meet these eligibility requirements.

3. Account Registration and Security

  • You may be required to register for an account to access certain features or complete a purchase.

  • You agree to provide accurate, complete, and current information during registration and update it as necessary.

  • You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.

  • You agree to notify us immediately of any unauthorized use or security breach.

4. Product Information and Availability

  • We aim to display accurate product descriptions, prices, and availability but do not guarantee completeness or error-free content.

  • Product availability is subject to change without prior notice.

  • We reserve the right to cancel orders for products that become unavailable or in cases of suspected fraud or error.

5. Orders and Acceptance

  • Your order constitutes an offer to purchase, subject to acceptance by Harlow Trends.

  • We reserve the right to refuse or cancel orders at our discretion.

  • Order acceptance occurs upon dispatch confirmation or explicit acceptance notification.

  • We are not liable for any losses arising from canceled orders.

6. Pricing and Payment

  • All prices are in USD and subject to change without notice.

  • Accepted payment methods include Shop Pay, Google Pay, Visa, MasterCard, American Express, UnionPay, and Apple Pay.

  • Payment must be authorized and valid. Unauthorized payment attempts may result in order cancellation.

  • You agree to pay all charges associated with your purchase, including applicable taxes.

7. Shipping, Delivery, and Risk of Loss

  • Shipping policies, methods, costs, and estimated delivery times are detailed in our Shipping Policy.

  • Title and risk of loss pass to you upon delivery to the carrier.

  • We are not responsible for delays caused by carriers, customs, or incorrect shipping information provided by you.

  • International shipments may be subject to customs fees, duties, and taxes borne by the recipient.

8. Returns, Refunds, and Cancellations

  • Our Returns and Refund Policy governs return eligibility, procedures, and refund timelines and is incorporated herein by reference.

  • Cancellations must be made within 24 hours of placing an order. Beyond this window, cancellations may not be possible.

  • Exchanges are not accepted; you must return the original product and place a new order if you desire a different item.

  • Refunds will be processed only after we receive and inspect returned items.

9. Intellectual Property

  • All content on the website, including images, text, logos, designs, and software, is the exclusive property of Harlow Trends or its licensors.

  • Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

10. User Responsibilities and Conduct

You agree not to:

  • Use the website or services for unlawful or prohibited purposes.

  • Interfere with or disrupt the operation of the website or servers.

  • Attempt to gain unauthorized access to other users’ data or accounts.

  • Upload or distribute viruses, malware, or harmful content.

11. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy, which describes how we collect, use, and protect your data.

12. Limitation of Liability

  • To the fullest extent permitted by law, Harlow Trends shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.

  • Our total liability for any claim related to products or services will not exceed the purchase price of the product(s) involved.

13. Disclaimer of Warranties

  • Products and services are provided "as is" without warranties of any kind, express or implied, except where prohibited by law.

  • We do not guarantee the suitability of products for any particular purpose.

14. Indemnification

You agree to indemnify and hold harmless Harlow Trends, its affiliates, employees, and partners from any claims, damages, liabilities, and expenses arising from your violation of these Terms or your misuse of our services.

15. Governing Law and Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, USA.

  • You agree to submit to the exclusive jurisdiction of the state and federal courts located in Nashville, Tennessee for any disputes arising from these Terms or your use of the website.

16. Force Majeure

We are not responsible for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, pandemics, war, governmental actions, or technical failures.

17. Severability

If any provision of these Terms is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remainder shall remain in full force.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Harlow Trends.

19. Communications and Notices

  • We may send you communications regarding orders, updates, promotions, and policy changes by email or other contact methods you provide.

  • You consent to receiving electronic communications from us and acknowledge that these satisfy any legal requirements for written communication.

20. Third-Party Links and Services

Our website may contain links to third-party sites or services. We are not responsible for their content or practices. Your use of such services is subject to their own terms and privacy policies.

21. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.

22. Contact Information

If you have questions or concerns about these Terms, please contact us:

Harlow Trends
535 Marriott Dr, Suite 10 4024
Nashville, TN 37214, USA
Email: support@harlowtrends.com
Phone: +1 (424) 403-7644
Customer Service Hours: Monday–Friday, 9:00 AM to 6:00 PM EST