FAQ
Ordering
Q: How do I place an order?
A: Browse our collections, select your desired items, choose your size (if applicable), and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order.
Q: Can I modify or cancel my order after placing it?
A: Orders can be cancelled or modified within 24 hours of placement. After this window, we may have already processed your order, making changes or cancellations impossible. Please contact support as soon as possible.
Payment
Q: What payment methods do you accept?
A: We accept Shop Pay, Google Pay, Visa, MasterCard, American Express, UnionPay, and Apple Pay.
Q: Is it safe to use my credit/debit card on your website?
A: Yes. All transactions are processed securely with SSL encryption to protect your data. We do not store your full payment information.
Q: Why was my payment declined?
A: Payments may be declined due to insufficient funds, incorrect card details, expired card, or bank restrictions. Please verify your details or contact your bank.
Shipping
Q: Do you offer free shipping?
A: Yes, we provide free standard shipping within the United States.
Q: How long does delivery take?
A: Orders are processed within 1-2 business days, and standard shipping usually takes 4-7 business days. Please refer to our Shipping Policy for more details.
Q: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number via email.
Q: What if my package is lost or delayed?
A: Please contact the carrier first using the tracking information. If the issue persists, contact our customer support for assistance.
Returns and Refunds
Q: What is your return policy?
A: You may return items within 30 days of delivery in their original, unused condition with all tags attached. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Q: How do I initiate a return?
A: Contact us at support@harlowtrends.com for return authorization and instructions.
Q: Do you accept exchanges?
A: No, we do not accept exchanges. Please return the original item for a refund and place a new order for a different product.
Q: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive and inspect your return. It may take additional time for your bank or payment provider to post the refund.
Product Information
Q: How accurate are the product descriptions and images?
A: We strive for accuracy but variations in color and fit may occur due to lighting, screen settings, or production changes.
Q: Are your products ethically sourced?
A: We are committed to responsible sourcing and ethical practices. For detailed information, please contact support.
Account and Privacy
Q: Do I need an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences.
Q: How is my personal data protected?
A: We use industry-standard security measures to protect your data. Please see our Privacy Policy for full details.
Customer Support
Q: How can I contact customer support?
A: You can reach us at:
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Email: support@harlowtrends.com
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Phone: +1 (424) 403-7644
Our team is available Monday to Friday, 9:00 AM to 6:00 PM EST. We respond to emails within 1-2 business days.
International Customers
Q: Do you ship internationally?
A: Currently, we ship only within the United States.
If you have other questions, please contact our support team — we’re happy to help!