Refund policy

Thank you for choosing Harlow Trends. We are committed to providing quality products and excellent customer service. Please read our detailed Returns and Refund Policy to understand your rights and our processes.

Return Eligibility

  • Items must be returned within 30 days of delivery. Returns after this period will not be accepted.
  • Returned products must be unused, unworn, unwashed, and in the original packaging with all tags attached.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Products

  • Final sale or clearance items (unless defective)
  • Intimate apparel and personal hygiene products
  • Customized, personalized, or made-to-order products
  • Gift cards

Return Initiation Process

  • Contact our support team at support@harlowtrends.com to obtain a Return Merchandise Authorization (RMA) number and the correct return shipping address.
  • Include your order number, reason for return, and photos if applicable.
  • Returns without an RMA will be refused.

Return Shipping and Costs

  • Customers are responsible for all return shipping costs, except when the product is defective, damaged, or incorrect.
  • We recommend insured, trackable shipping methods. Harlow Trends is not responsible for lost or damaged return shipments.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect product, contact us immediately at support@harlowtrends.com with photos and order details.
  • We will arrange for a replacement or full refund at no additional cost.

Refund Process

  • Once the returned item is received and inspected, we will notify you of refund approval or rejection.
  • Approved refunds will be processed within 7 business days to the original payment method.
  • Processing time at your bank or payment provider may vary.

Sale Items and Store Credit

  • Sale items can be returned but are not eligible for refunds; store credit will be issued instead.
  • Store credit is valid for 1 month from the issue date and cannot be redeemed for cash or transferred.

Exchanges

  • Exchanges are not accepted.
  • To get a different item or size, return the original purchase for a refund and place a new order.

Partial Returns

  • Partial returns are accepted. Refunds will be issued only for the returned items.
  • Shipping charges for the original order are non-refundable unless the entire order is canceled.

Order Cancellations

  • Orders can be canceled within 24 hours of purchase.
  • After this window, cancellations are not guaranteed due to fast order processing.
  • If cancellation is not possible, please wait for delivery and then initiate a return.

Return Address

  • Return shipments must be sent only to the authorized address provided after RMA approval.
  • Returns sent elsewhere may be lost or refused.

Shipping Restrictions on Returns

  • We do not accept returns shipped to P.O. Boxes or freight forwarding addresses.
  • Customers shipping from outside the U.S. are responsible for all import duties, taxes, and shipping costs.

Refund Exceptions

  • Refunds are not available for items damaged due to improper use, negligence, or alteration after delivery.

Gift Returns

  • Gifts can be returned within 30 days for store credit only.
  • Proof of purchase from the gift giver may be required.

Lost or Stolen Packages

  • Harlow Trends is not responsible for packages lost or stolen after delivery confirmation.
  • We recommend using secure shipping addresses.

Privacy and Security

  • Your personal information provided during returns is handled according to our Privacy Policy.

Contact Customer Service

For assistance, please reach out to:

  • Email: support@harlowtrends.com
  • Phone: +1 (424) 403-7644
  • Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
  • We aim to respond within 24 business hours.

Policy Updates

We reserve the right to update this policy at any time. All changes will be posted on this page with an updated effective date.